Shipping policy

Last updated: 2 September 2026

Shipping Policy

All Foojoo products are made-to-order. Products are produced only after an order is placed and are shipped directly from our production and fulfilment partner.

1. Order Processing

After an order is placed, it is processed for production and fulfilment.

Processing time: 2-4 business days

Processing includes production, quality control and packaging.

Processing times may vary in exceptional circumstances, including unusually high order volumes, public holidays, technical issues or circumstances beyond our reasonable control.

2. Shipping and Delivery

Once an order has been processed, it is handed over to a third-party courier for delivery.

Estimated shipping time:

  • Metro cities: 3-5 business days
  • Other locations: 5-8 business days

Estimated total delivery time: 5-12 business days from the date of order.

Delivery estimates are indicative and may vary depending on the destination, courier service availability and circumstances affecting transportation or delivery.

Foojoo may use different courier partners depending on the destination and service availability. A specific courier partner or shipping service cannot be guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment is completed.

4. Order Tracking

Once an order has been dispatched, tracking information will be provided to the email address associated with the order.

Tracking information is provided by the applicable courier and may take some time to become active after dispatch.

5. Delivery Delays

Delivery may be delayed due to circumstances including adverse weather, public holidays, transportation disruptions, courier delays, unusually high shipment volumes, natural disasters, government restrictions or other circumstances beyond Foojoo's reasonable control.

If an order is significantly delayed beyond the stated delivery schedule, please contact support@foojoo.co with your order number. We will review the status of the shipment and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

6. Lost Shipments

If a shipment is confirmed as lost in transit by the applicable courier, Foojoo will coordinate the appropriate resolution, which may include reproduction and reshipment or a refund, as applicable.

A shipment will be treated as lost only after the relevant courier or fulfilment process has formally confirmed the loss.

7. Damaged Packages

If the outer packaging appears damaged at the time of delivery, customers are advised to:

  1. Photograph the package before opening it.
  2. Record the condition of the packaging and product while opening it.
  3. Where possible, record the damage in the courier's delivery remarks.

Any product issue should then be reported to support@foojoo.co in accordance with the Return and Refund Policy.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address and contact information at checkout.

If you identify an error in your shipping address after placing an order, contact support@foojoo.co as soon as possible.

Foojoo will make reasonable efforts to assist with an address correction before the order enters production or is dispatched. An address change cannot be guaranteed once the order has entered fulfilment or has been dispatched.

If an order cannot be delivered because of an incorrect, incomplete or otherwise unusable address provided by the customer, additional shipping or handling costs may apply if reshipment is possible.

9. Failed Delivery and Return to Origin

An order may be returned to origin by the courier if delivery cannot be completed for reasons including:

  • Incorrect or incomplete address
  • Customer being unavailable or unreachable
  • Customer refusing delivery
  • Premises being closed
  • Destination becoming unserviceable
  • Other circumstances attributable to the recipient

If an order is returned to origin for reasons attributable to the customer, Foojoo is not required to provide a refund solely because the shipment was returned.

Where reshipment is possible, it may be arranged subject to applicable additional shipping or handling charges.

10. International Shipping

Foojoo currently ships within India only.

International orders are not currently accepted.

11. Contact

For shipping-related questions or assistance:
Email: support@foojoo.co