Refund policy
Last updated: 2 September 2026
Return and Refund Policy
All Foojoo products are made-to-order and produced specifically against individual customer orders. As a result, returns and exchanges are not accepted for change of mind, personal preference or incorrect size selection.
This policy sets out the circumstances in which a return, replacement, reshipment or refund may be available.
1. Cancellation Policy
Once an order has been successfully placed, it cannot be cancelled by the customer.
This applies even if the order has not yet entered production.
Cancellation requests based on change of mind, accidental ordering, incorrect size selection, incorrect colour or design selection, duplicate orders, or any other reason after an order has been placed will not be accepted.
Customers should review the product, size, colour, quantity, shipping address and other order details carefully before completing payment.
Address Changes
If an incorrect shipping address has been entered, contact support@foojoo.co as soon as possible.
Foojoo may be able to assist with an address correction before the order enters production or is dispatched. Address changes cannot be guaranteed after fulfilment has commenced or the order has been dispatched.
2. Returns and Exchanges
Because Foojoo products are made-to-order, we do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Ordering the wrong size
- Selecting the wrong colour or design
- Accidental or duplicate orders
- Minor colour differences between a screen display and the physical product
- Minor variations inherent to made-to-order production
If a product has a genuine defect, fulfilment error or other qualifying issue, please follow the process under Reporting a Product Issue below.
3. Issues Eligible for a Remedy
A customer may contact Foojoo regarding a product that:
- Has a manufacturing or printing defect
- Is damaged when received
- Is materially different from the product ordered or advertised
- Is the wrong product, design, colour or size due to a fulfilment error
- Is lost in transit
- Has another material defect or deficiency that qualifies for a remedy under applicable law
Depending on the circumstances, the resolution may include replacement, reproduction and reshipment, refund or another appropriate remedy.
The appropriate resolution will depend on the nature of the issue and the circumstances of the order.
4. Reporting a Product Issue
Product issues should be reported to support@foojoo.co within 5 days of delivery.
The email should include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Video evidence, where available
- Any other information reasonably required to assess the issue
Customers are advised to retain the original packaging until the issue has been resolved.
An unboxing video is strongly recommended, particularly where the issue concerns damage in transit or the condition of the product when received.
The absence of an unboxing video does not, by itself, determine whether a claim will be accepted. Foojoo may consider other available evidence when assessing an issue.
5. Assessment of Product Issues
Foojoo may review the submitted evidence and, where appropriate, seek verification from its production or fulfilment partner and/or the applicable courier.
A product issue may require verification of the product, print, packaging, shipping condition or fulfilment records before a resolution is determined.
Where a claim cannot be substantiated based on the available evidence, Foojoo may be unable to approve a replacement or refund.
6. Transit Damage
If a parcel appears damaged when delivered, customers should photograph the external packaging before opening it and, where possible, record the damage in the courier's delivery remarks.
The product issue should then be reported to support@foojoo.co with the relevant photographs and other evidence.
7. Wrong Size
Customers are responsible for selecting the appropriate size using the size chart provided on the relevant product page.
A product that has been correctly manufactured and fulfilled is not eligible for return, refund or exchange solely because the customer selected the wrong size.
If the size supplied differs from the size ordered due to a fulfilment error, contact us under the Reporting a Product Issue process.
8. Product and Print Disclaimer
Foojoo products are produced using digital printing and made-to-order manufacturing processes.
The colour displayed on a screen may differ from the physical product due to differences in screens, colour profiles, lighting and printing conditions.
Minor differences in colour, print appearance, print positioning or other characteristics that are inherent to the printing and manufacturing process do not, by themselves, constitute a defect.
Minor variations in measurements may also occur as part of the manufacturing process.
Where a product is materially different from the design or product represented on the website, the issue may be eligible for a remedy.
9. Lost Shipments
If an order is confirmed as lost in transit by the applicable courier, Foojoo may arrange reproduction and reshipment or provide a refund, as appropriate.
A refund or replacement for a shipment will not be processed solely on the basis that tracking has temporarily stopped updating. The shipment must first be investigated and, where applicable, confirmed as lost.
10. Orders Returned to Origin
An order may be returned to origin where delivery cannot be completed, including because of an incorrect or incomplete address, customer unavailability, refusal of delivery or other circumstances attributable to the recipient.
Where the failed delivery is attributable to the customer, a refund is not automatically due solely because the order has been returned to origin.
Where reshipment is possible, Foojoo may arrange reshipment subject to applicable additional shipping or handling costs.
11. Refund Amounts
Where a refund is approved for an individual product from an order containing multiple products, the refund will generally be calculated based on the amount actually paid or attributable to that product after applicable discounts.
Where an order-level discount, coupon, referral discount or promotional discount applies to multiple products, the discount will be allocated proportionately across the eligible products when determining the refund amount.
Where a discount applies specifically to an individual product, the discount applicable to that product will be taken into account.
For example, if three products are purchased using an order-level discount and one product is subsequently approved for a refund, the refund will be based on that product's proportionate share of the discounted amount paid, rather than its full listed price.
Payment gateway or transaction processing fees will not be deducted from an approved customer refund.
Unless otherwise required by applicable law or determined appropriate based on the circumstances, shipping charges will not be refunded when only an individual product is refunded.
12. Refund Processing
Where a refund is approved, it will be processed to the original payment method used for the order, unless another method is required or agreed upon.
Refunds will generally be processed within 14 days of approval. The time taken for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank or payment provider.
13. Replacement and Reshipment
Where a replacement is approved, Foojoo may arrange reproduction and shipment of the affected product.
Replacement products are also made-to-order and will therefore be subject to the applicable production and delivery timelines.
A replacement may not be available where the relevant product has been discontinued or is otherwise unavailable. In such circumstances, an appropriate alternative resolution may be provided.
14. Products Retained by the Customer
Where Foojoo approves a refund for an individual product and determines that the product does not need to be returned, the customer may retain the product.
Where a return is required, Foojoo will provide the applicable return instructions.
15. Grievance Redressal
For any complaint or unresolved issue relating to an order, product, delivery, refund or this policy, contact:
Email: support@foojoo.co
Please include your order number and a description of the issue.
A complaint or reference number will be provided for tracking where applicable.
Foojoo will acknowledge receipt of a consumer complaint within 48 hours and endeavour to resolve the complaint within the period required under applicable law.
Grievance Officer
Name: Parnika Jain
Designation: Grievance Officer
Email: support@foojoo.co
16. Applicable Consumer Rights
Nothing in this policy is intended to exclude or restrict any right or remedy available to a consumer under applicable Indian law.
Where applicable law provides a right to return, refund or another remedy in circumstances covered by that law, such rights will apply.